Most helpful review

Billing

I overpaid by several visits and cannot get a refund. Have gone to location twice to go over this and still no refund.
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ID
#3302656 Review #3302656 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania

Horrible Customer Service

I have been lied to, harassed, and treated like my insurance doesn't pay so that I get better service. For 1-hour sessions in each body part, at the Eastern location in Nevada, I was given 15 minutes. And only 30 minutes for the other body part. After putting a...
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ID
#2550292 Review #2550292 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Incompetent Therapist

Being treated for shoulder. Then started having lower back issue. Therapist then insisted that I do more exercise. This time for lower back. Advised that I had sciatica in 15 years ago and it may trigger issue. Therapist stated just because I had it 15 years ago, doesnt mean I have now. Did exercise. Sciatica came back.. Couldnt move. Ambulance had to take me to hospital. Extremely painful. Started using a cane . As a resulted incurred unplanned expenses from Drs. and Specialist. The API would no waive my bill. There negligence cost me a lot. Reached out to Attorney for guidance. Recommend that you locate another therapy company, as they are not supportive if customer. Hope you dont go through what I went through, because of their negligence.

User's recommendation: Would never recommend ATI.

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ID
#2341313 Review #2341313 is a subjective opinion of poster.
Cons
  • Lack of patient teaching
  • Damaged my back doing squats on dome
Loss
$400
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Poor Service