Ati Physical Therapy

I called the billing dept this morning as i had left a message over the weekend..my attorney asked me to find out of they accept my insurance. I have gone to ATI before for physical therapy and had a great experience at the actual.location.

however the billing dept is a different story. I spoke to "S" in the billing dept this morning and she was outright rude and kept interrupting me.

I was simply calling to ask her a billing question amd she was extremely unprofessional. I will never call the billing dept again and am very disappointed and angry at how i was treated.i will give one star for this reason

I have been lied to, harassed, and treated like my insurance doesn't pay so that I get better service.

For 1-hour sessions in each body part, at the Eastern location in Nevada, I was given 15 minutes. And only 30 minutes for the other body part.

After putting a complaint in, NO ONE from the MGMT dept contacted me.

Moving on!

I went to another location Desert Inn, this was for two body parts as well and my shoulder was a problem with the Physical Therapist. He asked me during all 5 visits to give a date that I would like to be discharged. Since that is a question better asked by my Insurance company or Orthopedic, I refused to give an answer. I have now been told for over 30 days that that Physical Therapist at the Desert Inn location was waiting for pre-Approval from his manager as the reason I have not been seen.

I have called my insurance company on the phone as well. Now since lies are coming to light, complaints and grievances have been filed. I JUST WANTED PHYSICAL THERAPY, NOT THE HASSLE OF DEALING WITH PEOPLE PERSONAL FEELINGS ABOUT ME. (Without actually knowing me)

I have now been without therapy and my new referrals have been sent once again from my orthopedic office.

I thought because of the nagging questions about my shoulder that maybe that was the reason I have not been seen. A member of escalations asked why I hadn't been seen for the other body part? I stated it's because I have not received a call stating I could be seen AT ALL...

She stated I was only discharged for one body part.

WOULDN'T YOU THINK IT'S MY SHOULDER THAT HAS BEEN DISCHARGED?

Instead, it has been my back that was discharged and I could continue being seen for my shoulder.

THIS IS WHY I SAY, THE LIES AND HARASSMENT FROM ATI IS ALL PERSONAL. It had NOTHING to do with my shoulder at all and it clearly has nothing to do with my back.

A NEW REFERRAL WAS SENT IN FOR BOTH BODY PARTS so my Orthopedic wanted me to finish and the discharge was ATI's doing.

Why discharge me for one and not the other when the other is my shoulder. The main reason for these complaints.

Maybe my skin is too dark and smooth for people to REMEMBER HOW TO HAVE CLASS AND BE PROFESSIONAL.

I spoke to a manager after all of my complaints and grievances. It takes all of that and over a month to get a call from one.

After an hour of my time wasted we decided I would continue being seen at ATI other locations. Since I refused to go back to Desert Inn.

This manager stated he thought I was done with ATI and moving on.

I wish I could move on but INSURANCE isn't being accepted by anyone but ATI. Maybe I shouldn't have shared that much since they are not professional.

I will tell you why I say that, KEEP READING!

I was informed BY THAT MANAGER on 5/11/2021 a Pre-Authorization would be sent to my Insurance company and I was told that my new Referrals were received. And after wasting 30 more minutes of my time today 5/13/2021 and getting confirmation the referral was received, I was told that when they received my grievance from my insurance they DECIDED TO END SERVICE INDEFINITELY.

They have no problems showing retaliation, and they have a real problem with resolving issues early, so that it won't become a grievance.

THIS COMPANY IS HORRIBLE!

I have been sent here for physical therapy 2 times before so I was alright with going back once again even though last time I had grown frustraighted with the therapist bouncing back and forth between me and another patient and not giving me one on one time I deserved and I found out quickly the place had gone down hill even more since last time I was there, the director Joan seems to think she knows more than my doctor on whether I need more therapy, my doctor says more therapy will help me, Joan has the attitude she can do nothing more to help me, (guess she need's further training in therapy if she run out of ways to help me) and said I should only come in for a few appointments to refresh my exercises, so I went in today and that was a mistake the therapist was running back and forth between 3 of us patience's, clearly over booked spent less than 15 minutes with me and ended the 1 hour appointment 15 minutes early with me left alone on the table with a bolster under my knee's and heating pads on top of my knee' s struggling to get up cause no one was there to help me and in the process of getting off the table my knees were further injured so today was really a waste of my time to go left there I am more injured then when I got there and angry over the poor treatment.

Tomorrow I will call and cancel the rest of my appointments, my Doctor already said she will send me some where else that will help me since this place won't.

Very disappointed in this place uncaring poor service